What Our Customers Say
With over 200 five-star Google reviews and 75+ Trustpilot reviews averaging 4.7/5, our customers consistently highlight the same things: fast turnaround, accurate craftsmanship, and a team that keeps them updated every step of the way. Here’s what real customers have said, in their own words.
Actual Verified Reviews From Our Google Profile
“I received my business logo patches and I must say I am elated on the results. Max and the team worked very fast, the patches were very detailed and they provided great customer service. I am a lifetime customer with these guys.”
“Amazing high quality patches! Arrived fast, easy to adhere to clothing, beautiful quality that took our logo to another level. Great communication with the rep Mike who ensured the design came out right.”
“The quality of the embroidered logo patches completely exceeded my expectations — the stitching, detail, colors, and craftsmanship came out perfect. A huge thank you to Wilma for assisting me throughout the entire process.”
“Wilma did an amazing job! I was updated through the whole process. Once I approved the sample, I received my patch the next week.”
“Abigail went above and beyond with my project. She communicated effectively and had my order to me within a week. Thank you, Abigail!”
“I received both printed and embroidered patches, and I’m more than happy with them. I was shown a mockup before production. Ordering to delivery took less than two weeks.”
“I had 7 jackets I needed patches for. They worked with me over several days to design, adjust, and proof two different designs — and they nailed it. Very easy and accommodating to work with.”
“This is my second patch order — this time I ordered five chenille patches for our staff jackets. They were delivered on time and they all look great.”
“I reached out to a few companies and got zero responses — until I found Custom Patches by Bob on Instagram. I was in contact with Matt within minutes, and 48 hours later had a design.”
“Fast, friendly service. Patches arrived very quickly via DHL, as shipping is international. The design process is very easy.”
“Did a great job, very helpful and understanding, willing to help you through the whole process and answer any questions you may have. Thanks Wilma, appreciate y’all.”
“The communication from the owner/creator was excellent — responsive, clear, and kept me updated. The patch itself was absolutely stunning: precise stitching, colors that pop.”
“The patches are beautiful, just as the photo that was provided, and they arrived in time for the event. Communication was the best.”
“The creativity and attention to detail in their designs are truly impressive. Communication throughout the process was smooth, clear, and consistent.”
“I’m in love with my sister group patches — very professional and communication was on point. Delivered in a fast and timely manner!”
“New company, looking for ways to promote my brand — patches is a great idea. Now shirts, jackets, jerseys, and hats can display what I represent.”
“I ordered a set of patches and I must say I am pleased with my order — I needed these for my daughter and her friend’s letterman jackets.”
“I placed an order for my fraternity patch. I am pleased with how the quality and size turned out — it didn’t take long to produce, ship, and arrive.”
What Customers Consistently Highlight
- Fast, accurate communication — multiple reviews name specific team members (Max, Mike, Wilma, Abigail, Matt) who kept them updated throughout the process.
- Turnaround speed — several customers noted receiving finished patches within a week or two of approving their sample.
- Design accuracy — reviewers consistently mention that the final product matched or exceeded the approved mockup.
- Wide range of use cases — from business branding and fraternity patches to letterman jackets, sports teams, and family/group patches.
We're also reviewed on Trustpilot, where customers echo the same themes — fast turnaround and responsive service.